Webcast
Global Business Club of Mid-Michigan
Customer Satisfaction Globally
February 2006-Claes Fornell, Chairman of the Board and Founder of CFI Group and Chairman of the Board of Foresee Results, Inc., is one of the world's leading experts on Customer Satisfaction Measurement, its impact on economic growth, and on Customer Asset Management. Dr. Fornell speaks about customer satisfaction globally, how to achieve it, and what it can do for a company's bottom line. The technology push and the idea of strategic business units are two main concepts that he covers. He also outlines the role of R&D in businesses today, and gives insight on what trends in the next fifteen years will look like.
Clip 1
Running Time: 1 minute 36 seconds
File size: 5 MB
Clip 2
Running Time: 1 minute 59 seconds
File size: 6 MB
Clip 3
Running Time: 24 seconds
File size: 2 MB
Clip 4
Running Time: 1 minute 07 seconds
File size: 4 MB
Clip 5
Running Time: 56 seconds
File size: 3 MB
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